September 12

Windows 2008 – Windows update stuck on “Preparing to configure. Do not turn off your computer.”

When doing a Windows update you may run into a circumstance where it becomes stuck or frozen on “Preparing to configure. Do not turn off your computer.”  Do not hard boot your computer.  It may not come back up.  To resolve this issue try the following:
1. If you are an administrator, on your Windows workstation/server Run services.msc
2. Right click on Services (Local) and select Connect to another computer.
3. Once connected scroll down to Windows Modules Installer
If this is in a stopping state then this post is for you.
4. Get a copy of pskill from the Sysinternals Suite
5. Run a command prompt as Administrator
6. cd\ to the directory that you saved pskill to
7. Run the following command: pskill -t \\yourservername -u yourusername -p yourpassword trustedinstaller.exe
This should immediately stop the service and the server will finish its rebooting and updating cycle.

By: Timothy Conrad

Copyright 2021. All rights reserved.

Posted September 12, 2016 by Timothy Conrad in category "Windows Server

About the Author

If I were to describe myself with one word it would be, creative. I am interested in almost everything which keeps me rather busy. Here you will find some of my technical musings. Securely email me using - PGP: 4CB8 91EB 0C0A A530 3BE9 6D76 B076 96F1 6135 0A1B